Refund policy

• Unstarted bundles: any bundle where data has not been used can be refunded to your wallet (or back to your card) within 60 days of purchase.
• Started bundles: once data begins flowing the validity period runs in full. Not refundable — same as any consumed phone plan.
• Network outages: if the underlying carrier suffers a confirmed outage in your country that prevents you from using the eSIM, contact support and we'll credit the affected day(s).
• Wrong country bought: if you genuinely bought the wrong country eSIM and haven't started it, email us — we swap without fees inside 7 days of purchase.